Amazon, a global e-commerce giant, is currently seeking candidates for the position of Quality Associate (Non Tech)-Wfo at their Hyderabad location. The role requires a Bachelor’s degree and welcomes applicants with 0 to 3 years of experience. As a Quality Associate, responsibilities may include ensuring compliance with quality standards, conducting audits, and implementing improvement initiatives within the Workforce Optimization (WFO) domain.
Company Name: Amazon
Job Role: Quality Associate(Non Tech)-Wfo
Education Required: Bachelor’s degree
Experience Required: 0 to 3 year
Job Location: Hyderabad
Role and Responsibilities:
- Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions.
- Identify patterns emerging in the audits and contribute to process/program improvements.
- Provide timely response to stakeholders on related tasks as per SOP and SLA.
- Systematically escalate problems to the relevant owners/ teams according to pre-determined process.
- Maintain records of day to day work by updating trackers or workflow tools.
- Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks.
- Understand performance metrics for driving business goals.
- Work in a collaborative environment and contribute to the growth of the respective team/program.
- Develop a global perspective and understand the nuances of various geographies that Amazon operates in.
Required Skills and Qualification:
- Bachelor’s degree.
- Experience with Microsoft Office products and applications.
- Speak, write, and read fluently in English.
