Amazon, a global giant in e-commerce and technology, is currently seeking freshers for the role of SPS Associate in Tamil Nadu. This position requires candidates with any graduation degree (excluding BE, BTech, and MBA freshers). As an SPS Associate at Amazon, individuals will have the opportunity to kickstart their careers in a dynamic and fast-paced environment, learning from industry experts and gaining hands-on experience in supply chain operations. Responsibilities include managing inventory, coordinating shipments, and ensuring timely delivery to customers.
Company Name: Amazon
Job Role: SPS Associate
Education Required: Any Graduation (other than BE, BTech and MBA Freshers)
Experience Required: Freshers
Job Location: Tamil Nadu
Role and Responsibilities:
- Demonstrates effective, clear, and professional written and oral communication in Tamil and English Language.
- Ability to handle inbound and outbound calls along with email support in Tamil and English Language,
- Candidates should be living or willing to relocate to Chennai and work remotely within the City limits.
- Candidates should have Fixed Line internet (High-speed broadband) and Power back to support for the duration of his/her Shift time.
- Provides prompt and efficient service to Amazon Selling Partner including the appropriate escalation of Selling Partner’ issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner’s issues and questions.
Required Skills and Qualification:
- Language: Tamil and English Proficiency.
- Education: Any Graduation (other than BE, BTech, and MBA Freshers) Language: English.
- Technical (Computers & Internet) savvy is required.
- Committed Selling Partner advocate, driving process & tool improvements.
- Enthusiasm and strong self-motivation.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Embrace constant change with flexibility and good grace.
- Demonstrate an appropriate sense of urgency for contact response time in the face of variable workflow.
- Demonstrates effective communication, composure, and professional attitude.
- Exemplary performance record, particularly with regard to quality & productivity.
- Desired skill sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
