Amdocs, a prominent player in the IT industry, is currently on the lookout for dynamic individuals to join their team as IT Professionals with a specialization in Windows/OS, particularly welcoming freshers to apply for this role. The company requires candidates to hold a degree in B.E/B.Tech/MCA in IT, Computer Science, or a related stream. Amdocs is keen on hiring individuals with 0 to 6 months of experience, making it an ideal opportunity for recent graduates or those in the early stages of their career. The job location for this position is in Pune, a hub for IT and technology in India. Amdocs provides an exciting platform for IT enthusiasts to kickstart their professional journey and contribute to innovative solutions in the dynamic field of Windows/OS.
Company Name: Amdocs
Job Role: IT Professional-Windows/OS-Fresher
Education Required: B.E/B.tech/MCA IT /Computer Science or related stream
Experience Required: 0 – 6 months
Job Location: Pune
Role and Responsibilities:
- Provide support to Amdocs internal users for IT related support.
- Knowledge to support various Desktop and Laptop models available in Amdocs.
- Image Amdocs Laptops and desktops with the Amdocs image.
- Should use the internal CRM application to log new cases & update progress on existing cases in a timely manner
- Knowledge to support windows related issues escalated by Remote Support.
- Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines.
- Resolve and respond to user questions received via ServiceNow, email or other collaboration methods meeting defined OLA and SLA.
- Use technical knowledge bases(internal & external) to resolve technical issues & collaborate on issues with relevant teams as required.
- Support meeting/conference room IT infrastructure.
- Vendor management – Deal with various desktop/laptop vendor to support existing requirements and plan for future requirements.
- Initiate procurement requirements for new PC/Laptop devices to support existing and growth requirements.
- Need to be on call after office hours and during weekends for any major disruptions in IT Service.
- Document new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required.
- Collaborate effectively and closely with end users, IT stakeholders.
Required Skills and Qualification:
- Must have minimum 0 – 6 months – technical support experience.
- Excellent communication skills.
- Knowledge to remote support tools like Windows Messenger, RDP, Net Meeting, SCCM.
- Excellent knowledge of PC & laptop hardware.
- Expert knowledge of Windows7, Windows 10 operating system.& Mac OS.
- Intermediate knowledge of Windows Exchange messaging system.
- Intermediate knowledge of backup systems like OneDrive, Druva.
- Intermediate knowledge of O365.
- Good knowledge of MS suite of products like MS 365.
- Excel knowledge for reporting.
- Good collaboration skills to achieve the stated objectives.
- Excellent English communication skills.
