American Express, a renowned name in the financial services sector, is currently seeking qualified individuals for the role of Customer Service Analyst. This opportunity is open to any graduate, highlighting American Express’s commitment to a diverse and inclusive workforce. The company values fresh talent and welcomes candidates without prior experience, making it an ideal starting point for individuals entering the professional realm. The job location for this position is in the dynamic city of Gurgaon, known for its thriving business environment. As a Customer Service Analyst at American Express, successful candidates will have the opportunity to contribute to delivering exceptional customer service and building meaningful relationships with clients.
Company Name: American Express
Job Role: Customer Service Analyst
Education Required: Any Graduate
Experience Required: Fresher
Job Location: Gurgaon
Role and Responsibilities:
- Managing and processing New Commercial Client and Card Member applications for EMEA & US market.
- Servicing Clients through Emails or Inbound & Outbound calls.
- Ensure established compliance measures are met when completing set up and maintenance of accounts.
- Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements.
- Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received.
- Manage the “end to end” journey of a commercial setup and Card Member.
- Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment.
- Document necessary account information and offer solutions that benefit the customer and our business.
- Maintain acceptable performance standards, including effectiveness, efficiency, and quality.
Required Skills and Qualificattion:
Minimum Qualifications:
- Applicant must be a Graduate.
- Enterprise Leadership Behaviors.
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective.
- Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential.
- Do It the Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage .
- Demonstrated ability to work independently in a fast paced, structured, high-volume environment with minimal supervision.
- Proven negotiation/problem solving skills with internal and external clients.
- Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy.
Preferred Qualifications:
- Must possess strong planning and organizational skills.
- Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management.
- Must be flexible to work in a 24hr environment, weekends (depending on business needs).
