American Express, a globally renowned financial services corporation, is currently seeking candidates for the position of TCPS Analyst in Gurgaon. With a requirement of any graduate degree and an experience range of 0 to 3 years, this role offers an excellent opportunity for both fresh graduates and individuals with some prior experience. As a TCPS Analyst at American Express, successful candidates will be responsible for tasks related to transaction monitoring and fraud prevention, contributing to the company’s commitment to maintaining the highest standards of security and integrity in financial transactions.
Company Name: American Express
Job Role: TCPS Analyst
Education Required: Any Graduate
Experience Required: 0 – 3 years
Job Location: Gurgaon
Role and Responsibilities:
- Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
- Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
- Handle Escheatment calls and faxes.
- Process Refund Requests, overspending, and Excessive balance cases.
- Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
- Respond to customer escalation and conduct a root cause analysis of the escalation.
- Leverage expertise in analyzing risk-related data, and identifying fraud connections.
- Manage change effectively to meet/exceed performance targets.
Required Skills and Qualification:
- Graduate with 0 – 3 years of Prior Experience.
- Work in a 24*7 work environment in a customer-facing calling profile.
- Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
- Good oral and written communication skills in English.
- Good listening and decision-making skills.
- An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfillment and risk.
