American Express, a leading global financial services corporation, is currently hiring for the position of Service Assurance Engineer II. This role requires candidates to hold a bachelor’s degree in computer science, computer science engineering, or a related field. With a flexible experience range of 0 to 5 years, American Express welcomes both fresh graduates and seasoned professionals to join their team. Situated in the thriving tech hub of Bengaluru, this position offers an excellent opportunity for individuals looking to advance their careers in the field of technology and finance. As a Service Assurance Engineer II at American Express, employees will play a vital role in ensuring the quality and reliability of the company’s services, contributing to its mission of delivering exceptional customer experiences.
Company Name: American Express
Job Role: Service Assurance Engineer II
Education Required: Bachelor’s Degree in computer science, computer science engineering or related
Experience Required: 0-5 Years
Job Location: Bengaluru
Role and Responsibilities:
- Liaise between Global Infrastructure, and collaborate with development and partner interfacing teams.
- Debug defects as well as develop dashboards using modern monitoring tools (e.g. Dynatrace, Splunk) to enable reduction in detection time.
- Effectively lead a bridge and escalate as part of a larger incident management process.
- Function as a member of a DevOps Team following the agile practice to provide design inputs and operational standard methodologies.
- Effectively communicate to business and leadership on restoration.
- Demonstrate the ability to collaborate and contribute to established goals.
- Influence team members with creative changes and improvements by challenging the status quo and demonstrating risk-taking.
Required Skills and Qualification:
- Bachelor’s Degree in computer science, computer science engineering, or related technical experience. Up to 5 years of dynamic experience in software engineering.
- Experience in Distributed (multi-tiered) systems, large-scale infrastructure, and design involving Java, J2ee, APIs (Rest, Soap), React technologies & Spring framework.
- Experience with identifying application/infrastructure risks and mitigation strategies and the ability to work with a team to ensure risks are mitigated.
- Experience with debugging techniques for root cause analysis of issues.
- ITIL working knowledge: Event, Incident, Release, Problem and Knowledge Management.
- Experience in one or more of the following: programming languages, networking, Linux/Windows, middleware, databases, cloud.
