American Express is currently hiring fresh graduates for the position of Customer Service Analyst at their Gurgaon location. This role is open to candidates with a degree in any stream and is ideal for those looking to start their careers. As a Customer Service Analyst, new hires will be tasked with handling customer inquiries and providing exceptional service, ensuring a positive experience for all clients. Working in Gurgaon, employees will be part of a renowned global financial services company, offering ample opportunities for professional growth and development.
Company Name: American Express
Job Role: Customer Service Analyst
Education Required: Graduate in any stream
Experience Required: Freshers
Job Location: Gurgaon
Role and Responsibilities:
- Ensuring that metrics such as Quality, Compliance & Productivity are met,
- Adherence to schedule (attendance, start/finish time, breaks)
- Take ownership of the email/issue and resolve to customer’s expectations to deepen the relationship and achieve the highest level of customer satisfaction.
- Understand, determine, and anticipate customer needs and present solutions as appropriate.
- Ensure all actions and requests are attended to within the service level agreements.
- Escalate unresolved issues to a senior representative or team leader.
- Liaise with other AmEx business units and develop relationship networking for the long-term benefit of the client.
- Actively uphold the blue box values.
Required Skills and Qualifications:
- Should be self-driven and highly motivated.
- Candidate must-see work with a primary sense of servicing our customers with first interaction resolution.
- Should have niche communication skills both Oral and written.
- Understand Amex values and business ethics.
- Experience in Customer Service, Corporate Services, and client management is preferred.
- Graduate in any stream from a renowned University.
- Strong organizational skills and ability to work as part of a team to achieve goals.
- Proven experience with negotiating/problem-solving.
- Ability to work within a busy and demanding team environment.
- Commitment to the highest level of customer service.
- Analytical and problem-solving skills.
- Ability to identify and act on issues that may impact this corporate client.
- Ability to manage own priorities.
- Strong knowledge of PC-based software including MS Office and Outlook.
