American Express is seeking fresh graduates for the role of Customer Service Analyst at their Gurgaon location. This position is open to individuals with any graduate degree and is an excellent opportunity for those who are just starting their careers. As a Customer Service Analyst, new hires will join a leading global company known for its commitment to exceptional customer service.
Company Name: American Express
Job Role: Customer Service Analyst
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Gurgaon
Role and Responsibilities:
- Ensuring that metrics such as Quality, Compliance & Productivity are met.
- Adherence to schedule (attendance, start/finish time, breaks).
- Take ownership of the email/issue and resolve to customer’s expectations to deepen the relationship and achieve the highest level of customer satisfaction.
- Understand, determine, and anticipate customer needs and present solutions as appropriate.
- Ensure all actions and requests are attended to within the service level agreements.
- Escalate unresolved issues to senior representative or team leader.
- Maintain a positive and effective work environment.
- Observe privacy acts at all times when dealing with customers.
- Actively uphold the blue box values by not engaging in behaviors that do not support our corporate objectives to improve all areas of the service profit chain.
- Support changes that will be implemented out of business needs, adjustments to company policies, and processes.
- Liaise with other AmEx business units and develop relationship networking for the long-term benefit of the client.
- Actively uphold the blue box values.
Required Skills and Qualifications:
- Graduate in any stream from a renowned University.
- Strong organizational skills and ability to work as part of a team to achieve goals.
- Proven experience with negotiating/problem-solving.
- Ability to work within a busy and demanding team environment.
- Commitment to the highest level of customer service,
- Analytical and problem-solving skills,
- Ability to identify and act on issues that may impact this corporate client,
- Ability to manage own priorities.
- Strong knowledge of PC-based software including MS Office and Outlook.
