American Express is hiring for the role of TCPS Analyst I at its Gurgaon location. This position is open to graduates with 0 to 3 years of experience. As a TCPS Analyst I, you will be responsible for analyzing and supporting transaction processes, ensuring accuracy and efficiency.
Company Name: American Express
Job Role: TCPS Analyst I
Education Required: Any Graduate
Experience Required: 0 – 3 years
Job Location: Gurgaon
Roles and Responsibilities:
- Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
- Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
- Handle Escheatment calls and faxes.
- Process Refund Requests, overspending, and Excessive balance cases.
- Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
- Respond to customer escalation and conduct a root cause analysis of the escalation.
- Leverage expertise in analyzing risk-related data, and identifying fraud connections.
- Manage change effectively to meet/ exceed performance targets.
Required Skills and Qualifications:
- Proficiency in German language.
- Work in a 24*7 work environment in a customer-facing calling profile.
- Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
- Good oral and written communication skills in English.
- Good listening and decision-making skills.
- An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfillment and risk.
- Should not be on any form of counseling.
- Last year’s performance rating should be Minimum G3/L3.
