Atos Syntel, a prominent organization in the IT industry, is actively seeking qualified individuals for the position of HR Help Desk Associate. This role requires candidates to have a educational background in B.Com, BA, BSc. Atos Syntel is open to applicants with varying levels of experience, ranging from 0 to 3 years, offering an inclusive opportunity for both fresh graduates and those with some prior experience in the field. The job location is set in the bustling city of Mumbai, providing an excellent professional environment. As part of their hiring process, Atos Syntel has scheduled a walk-in interview on the 7th of March 2024, from 11:00 AM to 5:30 PM. This walk-in approach highlights the company’s commitment to accessibility and efficiency in the recruitment process, allowing potential candidates to personally interact and showcase their skills.
Company Name: Atos Syntel
Job Role: HR Help Desk Associate
Education Required: B.com, BA, BSC
Experience Required: 0-3 Years
Job Location: Mumbai
Walkin Date: 7th March 2024, 11.00 AM – 5.30 PM
Hiring Type: Walkin
Role and Responsibilities:
- Managing inbound calls and resolution on PISA tickets within defined timelines (SLA).
- Following call scripts when handling different topics.
- Identifying customers needs, clarify information, examine every request and providing solutions.
- Meet minimum standard productivity and KPI targets.
- Strong communication and good call handling skills to support queries on call and ensure users satisfaction.
- Manage (non-technical) Tier 1 queries i.e. Human Resource, Reimbursement, Travel & Expense, Payroll, Mobility, Insurance and Benefits, etc.
- Manage/update employee records on Nessie-HR tool.
- To be well versed with Policies/Process and provide accurate information to employees as first level of contact.
- Pointing on Policy/Process, SOP change as applicable and beneficial to employees/organization.
- To work together as a member of the Help Desk team to assist in the delivery of an excellent Employee Satisfaction.
Required Skills and Qualification:
- Graduates any stream (B.com, BA, BSC).
- Freshers can also Direct walk-in.
- Good knowledge of HR processes and current HR Policy.
- Good knowledge of different MS Office Applications.
- Ready to Work in rotational shifts i.e., first, second and night shift.
- Ability to operate independently and in a team – Passion for teamwork.
Walkin Date and Venue:
Walkin Date: 7th March 2024, 11.00 AM – 5.30 PM.
Walkin Venue: 2nd floor, building no 4, Mindspace Airoli, Opposite to Airoli railway station, Navi Mumbai.
