Bank of America is currently hiring for the position of Team Member in Gandhinagar. This role is open to candidates with any graduate degree and requires 0-2 years of experience. Joining Bank of America as a Team Member provides a valuable opportunity for individuals to embark on a career in the banking sector. Located in Gandhinagar, this role offers a dynamic work environment where individuals can contribute to the success of the organization while gaining valuable experience and skills. Whether you’re a fresh graduate or have some experience under your belt, Bank of America welcomes candidates who are enthusiastic, proactive, and eager to learn.
Company Name: Bank of America
Job Role: Team Member
Education Required: Any Graduate
Experience Required: 0-2 Years
Job Location: Gandhinagar
Role and Responsibilities:
- Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer requests / working on deceased customer accounts / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
- Investigate the claim to identify suspicious activities on the claims and look for recovery opportunities as per the procedure.
- Determine the best course of action for the Customer to resolve the claim or set the correct expectations.
- Maintaining the KPIs and KRAs of the process.
- The primary responsibility is to review potential fraud alerts which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
- The fraud analyst would require documenting the research conducted to support the decision taken on alert.
- The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.
- This position requires the achievement of productivity and fraud prevention goals while ensuring compliance with policies and procedures as well as applicable regulatory requirements.
Required Skills and Qualificat6ions:
- Graduation (Any Stream)
- Certifications If Any.
- 0-2 Years.
- Ability to work well under pressure.
- Ability to multitask and adapt to change.
- Proficient with Microsoft Office Tools.
- Fundamental understanding of Banking.
- Good Communication Skills (both written and oral)
- Strong analytical skills.
- Detail oriented.
- Proven Problem-Solving Skills.
- Self-motivated and results-orientated.
