Barclays is currently looking for a Specialist Customer Care Support professional to join their team in Chennai. This permanent position offers an excellent opportunity for individuals with a Graduate or Post-Graduate degree in any discipline. In this role, you’ll be a vital part of their customer support team, ensuring top-notch service delivery. If you meet the educational requirements and are interested in a long-term career then you can apply for this job.
Company Name: Barclays
Job Title: Specialist Customer Care Support
Required Education: Graduate/Post-Graduate in any discipline
Job Type: Permanent
Job Location: Chennai
Job Roles and Responsibilities:
- Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy.
- Adhere to quality control discipline, procedures and checks at all times.
- Day to day query resolution, with upward escalation of more complex queries to the management team.
- Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage.
- Assist team manager in administration of the section, including organizing workflow, queue management & query resolution.
- May be involved in the retrieval and distribution of information, either on paper or any other electronic medium.
- Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews.
Required Education and Experience:
- 0-24 months of relevant experience.
- Graduate/Post-Graduate in any discipline. (Fresher’s applicable however preferably Graduate Fresher)
- Experience of working in BPO/KPO.
- Flexibility in hours of work and ability to work changing shifts patterns.
Required Skills:
- Familiarity with procedures, policies, products and services of a financial organisation.
- Knowledge of related risk and audits.
- Ability to work within deadlines/customer demand.
