Barclays is currently seeking candidates for the position of Customer Care Advisor in Noida. This role welcomes graduates or post-graduates from any discipline, with a preference for fresh graduates. However, candidates with up to 24 months of experience are also encouraged to apply. This opportunity offers a chance for individuals to apply their academic knowledge in a practical setting and gain valuable experience in customer service within a reputable financial institution. As a Customer Care Advisor at Barclays, successful candidates will be responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction.
Company Name: Barclays
Job Role: Customer Care Advisor
Education Required: Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
Experience Required: 0-24 months
Job Location: Noida
Role and Responsibilities:
- Process transactions in accordance with approved processes and procedures, international regulations, and within pre-agreed service levels and with speed and accuracy.
- Adhere to quality control discipline, procedures, and checks at all times.
- Day-to-day query resolution, with upward escalation of more complex queries to the management team.
- Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage.
- Assist team manager in administration of the section, including organizing workflow, queue management & query resolution.
- May be involved in the retrieval and distribution of information, either on paper or any other electronic medium.
- Responsible for driving own performance management, collating relevant documentation, and preparing for and arranging self-performance reviews.
Required Skills and Qualification:
- 0-24 months of relevant experience.
- Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher)
- Experience working in BPO/KPO.
- Flexibility in hours of work and ability to work changing shift patterns.
- Familiarity with procedures, policies, products, and services of a financial organization.
- Knowledge of related risks and audits.
- Ability to work within deadlines/customer demand.
