Barclays is currently recruiting for the position of Customer Care Representative, with job openings available in Pune. This role welcomes candidates from any graduate background, making it an inclusive opportunity for freshers to kickstart their career in customer service. As a Customer Care Representative at Barclays, individuals will have the chance to engage with customers, address their queries and concerns, and provide exceptional service that aligns with the company’s standards.
Company Name: Barclays
Job Role: Customer Care Representative
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Pune
Role and Responsibilities:
- You will be receiving inbound phone calls/chats from customers and service their needs effectively and efficiently.
- Understanding and analysing customer needs.
- Listening/Reading actively and establishing rapport with our customers.
- Adhering to compliance regulations and security policies.
Required Skills and Qualification:
- Effective communication, including questioning skills.
- Ability to work independently or as part of a team.
- Achieving high standards and delivering results with accuracy and attention to detail.
- MS Office Applications.
- Ability to comprehend given set of instructions and apply the same for day to day transaction processing.
- Graduate & above in any discipline.
- Skills that will help you in the role.
- Candidate with Blended Skillset to service customers over voice or chat.
- Min. months of experience in customer service/call centre experience.
- Excellent oral communications skills and written skills.
- Focus on the customer and a positive, professional attitude.
