Barclays, a prominent financial services company, is currently seeking candidates for the role of Process Advisor in Noida. This position welcomes both graduates and undergraduates from any discipline, providing an inclusive opportunity for freshers to launch their careers in the financial sector. As a Process Advisor at Barclays, you will play a pivotal role in supporting various operational processes, ensuring efficiency and accuracy in service delivery. This role offers a unique chance for individuals to gain valuable experience and skills in a dynamic work environment.
Company Name: Barclays
Job Role: Process Advisor
Education Required: Graduate/Undergraduate in any discipline
Experience Required: Freshers
Job Location: Noida
Role and Responsibilities:
- Logging of the complaints from Financial Ombudsman services.
- Analyze the case and take appropriate action.
- Adhere to quality control discipline, procedures, and checks at all times
- Day-to-day query resolution, with upward escalation of more complex queries to the management team
- Report issues and concerns as soon as possible to SMEs/ team leaders/ managers etc. in time and with complete information, in which effort is made to prevent or limit possible damage
- Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews
- Thorough solution of queries & identify improvements to processes
- Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures, and proactively seeking solutions.
- Follow the anchor day attendance while working from the office. No exceptions on Anchor day attendance.
Required Skills and Qualification:
- Graduate/Undergraduate in any discipline.
- Detailed understanding of the business’s operational objectives, service standards, and compliance requirements.
- Fair communication skills & email etiquette to manage clients / Stakeholders.
- Flexibility in hours of work and ability to work changing shift patterns.
- Ability to work independently or as part of a team.
- Achieving high standards and delivering results with accuracy and attention to detail
- Ability to comprehend a given set of instructions and apply the same for day-to-day transaction processing.
- MS Office Applications (preferably, Excel, word & PowerPoint)
- Exposure to International payment types.
- Experience of Back back-office operations systems shaping new procedures and exchanging best practices to improve.
