BCG (Boston Consulting Group), a global leader in management consulting, is currently inviting applications for the role of NDE IT Service Associate in Delhi. This position offers an exceptional opportunity for fresh graduates from any field to kickstart their career journey in the realm of IT services. BCG is committed to nurturing talent and providing a platform for professional growth, making it an ideal environment for individuals with a passion for technology and a drive to excel. Located in Delhi, a thriving hub of innovation and opportunity, this role promises exposure to cutting-edge technologies and the chance to work alongside industry experts.
Company Name: BCG (Boston Consulting Group)
Job Role: NDE IT Service Associate
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Delhi
Role and Responsibilities:
- Providing on-site technology support in both home and office environments, over a variety of platforms and devices (e.g. PC, Mac, iOS, Android, etc.)
- Utilizing your knowledge of Microsoft operating systems and Active Directory to provide 1st/2nd line IT support to our users.
- Troubleshooting and logging any technical issues received via phone call or ticket in the IT Service Management tool Service Now.
- Assisting with the documentation of critical and routine technical procedures as well as end-user literature.
- Troubleshoot video conference and telecommunications systems and support key users if required.
- Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration.
- Assist with hardware asset tracking and inventory management.
- Assist on projects in an operational capacity for both global and local initiatives.
Required Skills and Qualification:
- Ability to effectively communicate and present technical concepts to management, peer groups,s and staff.
- Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area.
- Windows 10, Windows Server, Mac OS, Microsoft Office, and Cloud file share support experience.
- MS Teams/Zoom/WebEx meeting setup and basic troubleshooting experience.
- Basic LAN and IP networking knowledge and ability to approach issues logically using the OSI model or similar.
- SCCM or imaging software experience.
- Exposure to cloud technology.
- VoIP experience.
