PhonePe Off Campus Drive 2024 for Customer Experience Specialist in Bengaluru
PhonePe is hiring Customer Experience Specialists for their Mutual Funds division in Bengaluru. The role requires candidates to have completed graduation (10+2+3). While prior experience of 0-2 years is preferred, freshers are also encouraged to apply. This position offers an excellent opportunity for individuals looking to start or grow their career in the financial services sector with a leading fintech company.
Company Name: PhonePe
Job Role: Customer Experience Specialist, Mutual Funds
Education Required: Graduation (10+2+3) is Mandatory
Experience Required: 0 – 2 years
Job Location: Bengaluru
Role and Responsibilities:
- Act with integrity & think customer-first in every interaction.
- NISM V Certification is Mandatory.
- Handle basic PhonePe account and transaction-related queries.
- Ability to flex between phone & data channels.
- Follow specified process guidelines to bring about a resolution.
- Build customer trust through their interaction.
- Ability to meet hourly & daily productivity goals.
- Leverage internal processes and resources to drive resolution.
- Escalate appropriately taking support from relevant teams to resolve customer issues.
- Recommend process improvements.
- Engage & Educate customers so they’re able to leverage PhonePe to the fulles.
Required Skills and Qualifications:
- Have excellent written and verbal communication.
- Have good learnability.
- Be an active listener and deal well with objections.
- Have strong customer orientation and ability to adapt/respond to different scenarios.
- Be a team player, flexible, and open to feedback.
- Ability to multitask, prioritize, and manage time effectively.
- Should be able to speak in English and Hindi.
- Graduation (10+2+3) is Mandatory.
- 0 – 2 years of work experience in a customer-facing role.
- Multilingual skills (spoken + written) in South Indian languages are preferred.