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Sutherland, a renowned provider of customer engagement solutions, is currently seeking candidates for the position of Voice Process Executive in Chennai. With educational requirements open to any graduate and a range of 0 to 3 years of experience, this role accommodates individuals from various backgrounds and career stages. Interested candidates are invited to attend the walk-in interviews scheduled from 8th May 2024 to 17th May 2024, between 11:00 AM and 3:30 PM. Located in the vibrant city of Chennai, this position offers an exciting opportunity to work in a dynamic and fast-paced environment while honing communication and problem-solving skills.

Company Name: Sutherland
Job Role: Voice Process Executive
Education Required: Any Graduate
Experience Required: 0 – 3 years
Job Location: Chennai
Walkin Date: 8th May 2024- 17th May 2024, 11.00 AM – 3.30 PM
Hiring Type: Walkin

Role and Responsibilities:

• Responsible for handling calls and chats and providing customer support.
• Identify and relate to various customer needs and scenarios.
• Conduct issue identification and problem-solving meeting customer needs and satisfaction.
• Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner either through Calls or Chats.
• Remain updated on client and internal processes, technology applications, utilities, and products.
• Utilize various internal and client-based tools and applications for customer management and servicing.
• Conduct data entry, documentation, and case management.
• Work and partner with others within a team-based environment.
• Achieve and maintain required metrics and goals.
• Adhere to company policies and procedures as described in the HR Handbook.
• Good understanding of phone/chat etiquette – Not interrupting, abstaining from making unpleasant vocal gestures, etc.
• Ability to establish call control/multi-task chat queries.
• Ability to use logical and non-linear troubleshooting techniques to resolve the root cause of a problem.

Required Skills and Qualifications:

• Ability to compose grammatically precise, concise, and appropriate sentences.
• Ability to clearly understand and respond appropriately to the problem statements of customers.
• Ability to articulate, a clear and friendly tone in a neutral accent without dead air.
• Ability to manage and maintain required communication pace.
• Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome)
• Capable of consistently managing a higher level of professional, yet courteous communication standards (Verbal & Written)
• Capable of managing communication flow and direction.
• Effective time management and should have a strong focus on schedule adherence and/or attendance based on previous employment/school records.
• Goal-orientated with a focus on learning and continuous improvement.
• Team player who is willing to make adaptions for the benefit of customers and the program’s engagement activities.

Walkin Date and Venue:

Walkin Date: 8th May 2024- 17th May 2024, 11.00 AM – 3.30 PM.
Walkin Venue: SUTHERLAND -Ground floor, Gateway office parks, Perungalathur, Chennai. Landmark Opposite Perungalathur Railway Station.

Sutherland, a leading provider of customer engagement services, is currently seeking individuals to join their team as Customer Support Associates in Chennai. With educational requirements ranging from 10+2 to graduation, this role welcomes a diverse range of candidates eager to kick-start their careers in customer support. Whether you’re a recent graduate or have up to two years of experience, Sutherland encourages you to attend their walk-in interviews scheduled from 9th May 2024 to 15th May 2024, between 10:30 AM and 3:30 PM. Located in the vibrant city of Chennai, this position offers a dynamic work environment where individuals can develop and enhance their customer service skills while contributing to the success of the company.

Company Name: Sutherland
Job Role: Customer Support Associate
Education Required: 10+ 2/ Graduation
Experience Required: 0 – 2 years
Job Location: Chennai
Walkin Date: 9th May 2024- 15th May 2024, 10.30 AM – 3.30 PM
Hiring Type: Walkin

Role and Responsibilities:

• We are hiring for the International Voice Process. We are looking for fresher and experienced candidates who want to build their careers in the international domain by having excellent verbal communication skills.
• The candidate’s prime role will be assisting the customers through calls.

Required Skills and Qualifications:

• Hiring for both Fresher’s & Experience.
• Highest Qualification 10+ 2/ Graduation not mandatory.
• 5 days of work with 2 days rotational off [Predominantly nightshift]
• It is Work from the Office.

How to Apply for Sutherland Off Campus Drive 2024?