Innofied Off Campus Drive 2024 for Executive in Kolkata
Innofied is currently on the lookout for Customer Care Executives to join their team in Kolkata. This role is open to candidates with any graduate degree and requires a moderate level of experience, ranging from 1 to 3 years. As a Customer Care Executive at Innofied, individuals will play a crucial role in ensuring high-quality customer service delivery. Responsibilities may include addressing customer queries, resolving issues, and maintaining customer satisfaction levels. This position offers a fantastic opportunity for candidates to apply their communication and problem-solving skills in a dynamic and customer-centric environment.
Company Name: Innofied
Job Role: Customer Care Executive
Education Required: Any Graduate
Experience Required: 1-3 years
Job Location: Kolkata
Role and Responsibilities:
- Communicating with customers through various channels.
- Ensure customer satisfaction and provide professional customer support.
- Ensure effective communication and collaboration between team members, departments, and end clients.
- Guiding new customers through the onboarding process.
- Acknowledging and resolving customer complaints in a timely manner by coordinating with relevant stakeholders.
- Ensuring compliance for internal and external projects.
- Record and document customer interactions in a clear and organized manner.
- Maintain project documentation, including project plans, schedules, meeting minutes, and reports.
- Possessing excellent product knowledge to enhance customer support.
Required Skills and Qualification:
- Strong written and oral communication skills are a must.
- Proficiency in MS Office / Google Suite, with working knowledge of CRM platforms
- Proficiency in maintaining CRM and creating time-based reports.
- Knowledge of Web/Mobile Development Technologies (preferred)
- Experience with Project Management Tools like Basecamp, and Zoho Projects (preferred).
- Excellent English communication skills (verbal and written)
- Proficiency in Word, Excel, and Presentation skills.
- Possess appropriate business acumen to excel in customer service.
