Infor Off Campus Drive 2024 for Support Analyst in Bangalore
Infor is currently seeking fresh graduates for the role of Product Support Analyst in Bangalore. This position welcomes candidates with diverse educational backgrounds, including graduates with a Bachelor of Hospitality Management, Diploma or Post Graduate degree in Travel and Hospitality, Bachelor of Science, Engineering graduates, as well as those with a background in Computers & IT. With a focus on freshers, this role provides an excellent opportunity for recent graduates to kick-start their career journey in product support. As a Product Support Analyst at Infor, successful candidates will have the chance to apply their knowledge and skills to assist customers with product-related queries and issues, contributing to overall customer satisfaction.
Company Name: Infor
Job Role: Product Support Analyst
Education Required: Graduates with a Bachelor of Hospitality Management / Diploma or Post Graduate degree in Travel and Hospitality/Bachelor of Science/Engineering graduates.Computers & IT
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- This position is to provide technical support and troubleshoot issues for customers of Infor Hospitality products,
- ascertain the nature and severity level of the customer’s issues and determine the best resource in Support to work the incident.
- Excellent support is vital to customer retention.
Required Skills and Qualification:
- Graduates with Bachelor of Hospitality Management / Diploma in Hospitality (IHM or similar institutes) or Post Graduate degree in Travel and Hospitality/Bachelor of Science/Engineering graduates. (Computers & IT have an edge)
- Bachelor of Computer Applications/ Master of Computer Applications.
- The candidate should be from a Software or Hospitality (*domain) background.
- Candidates with domain experience of more than five years specified but willing candidates with more experience may apply too.
- Exposure to the Front Office or Property Management Software is preferred.
- Adequate Communication skills to interact with Infor’s global customers and analysts.
- Good command of the English Language, free from mother tongue and regional language influence.
- Willingness to comply with Infor’s requirements to ensure information security.
- Must be willing to work the B shift (3:00 pm to 12:00 am) and C shift (11:00 pm to 8:00 am).