Flexera Off Campus Drive 2024 for Support Engineer in Bangalore
Flexera is currently seeking passionate individuals to join us as Technical Support Engineers at our Bangalore location. The ideal candidates for this role should hold a Bachelor’s degree in computer science. We welcome freshers who are enthusiastic about beginning their careers in the field of technical support. As a Technical Support Engineer at Flexera, you will have the opportunity to work with cutting-edge technology and provide assistance to our valued customers. This position offers a great learning experience and the chance to grow within a dynamic and innovative company.
Company Name: Flexera
Job Role: Technical Support Engineer
Education Required: Bachelor’s degree in computer science,
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Provide exceptional technical support to customers and partners via email, phone, and screen-shares.
- Respond with professional updates to customers via the support system within agreed Service Level Agreements (SLAs).
- Troubleshoot complex issues and provide timely resolution.
- Create, maintain, publish articles for Flexera’s Knowledge Base.
- Communicate effectively with Product Management and Engineering regarding defects and enhancement requests.
- Able to work hours that align with Flexera’s global customer base (APAC, EMEA, North America).
Required Skills and Qualification:
- Passionate customer orientation and dedication.
- Strong analytical and problem-solving skills. Possesses intellectual curiosity. Eagerness to learn new technologies/skills.
- Solid interpersonal skills. Excellent verbal, written, and listening communication skills with English. Applies a communication strategy that is appropriate and effective for the situation, or context and target audience. Successfully conveys and receives intended messages while maintaining relationships.
- Takes responsibility for individual, team, organizational and customer success. Manages time, goals, and priorities to continuously improve and add value.
- Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.
- Comfort in a fast-paced environment where team success is encouraged.
- Experience with Windows and Unix/Linux operating systems, Oracle and MS SQL Server databases, SQL queries, and networking
- Basic programming and scripting knowledge e.g., PowerShell
- Bachelor’s degree in computer science, information technology or related field