Razorpay Off Campus Drive 2024 for Product Support Engineer in Bangalore
Razorpay is currently seeking dynamic individuals to join their team in the role of Product Support Engineer. This opportunity is open to any graduate, making it accessible to a diverse range of candidates. Razorpay, a prominent fintech company, welcomes freshers to apply for this position, emphasizing the importance of passion and eagerness to learn. The job is based in the vibrant city of Bangalore, providing a dynamic work environment for individuals entering the professional realm. As a Product Support Engineer at Razorpay, successful candidates will play a key role in ensuring the seamless functioning of the company’s products, contributing to the overall success of the organization.
Company Name: Razorpay
Job Role: Product Support Engineer
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Logging and keeping records of various issues to help the team prioritize fixes and automations, along with measuring the product quality.
- Documenting troubleshooting and problem resolution steps.
- Monitor alerting channels, analyze problems, diagnose and do occasional code fixes with low to medium complexity.
- Taking ownership of technical issues and working closely with developers to resolve more complicated problems.
- Work closely with product and developers to enhance the quality of existing products.
- Resolving escalated customer complaints without the need for team lead intervention.
- Address urgent issues quickly, work within and measure against customer SLAs.
- Write scripts (shell, python, ruby, php) and aggressively automate manual / repetitive tasks.
- Automate scripts / tasks for reporting and maintenance; and build anomaly detectors and alerting wherever applicable.
- Develop smaller complexity features/enhancements in existing products.
- Perform in-depth research and identify sources of production issues surrounding the application.
- Work closely with business in managing day to day issues, and resolve user queries.
- Perform daily health checks of the application, job schedules and infrastructure supporting the application.
- Develop and facilitate monitoring systems to identify issues before they happen.
- Identify, develop and design features to solve patterns of problems to stabilize production systems.
Required Skills and Qualification:
- Knowledge of Unix / Linux based systems.
- Experience working with MySQL and Redis and writing simple queries to get data for debugging issues.
- Being able to creatively come up with solutions for various problems and implement them.
- An in-depth understanding of the different products and ability to navigate through the code to debug and small fixes.
- Hands on with any of the scripting languages like Bash, Python, PHP, Ruby.
- Excellent analytical and logical thinking.
- Quick troubleshooting and diagnosing skills.
- Problem solving and debugging skills.
- Ability to join the dots around multiple events occurring concurrently and spot patterns.
- Hardworking with strong work ethics.
- Should be comfortable working in shifts & on weekends.