Calix is offering an internship opportunity for the role of Customer Success Intern at their Bengaluru location. This position is open to candidates with a bachelor’s degree in computer science, electronics, communications, or a related field, as well as those with an MBA or equivalent degree. The ideal candidate should possess excellent communication, presentation, and interpersonal skills, along with strong analytical, problem-solving, and decision-making abilities. The ability to work both independently and collaboratively in a fast-paced environment is essential.
Company Name: Calix
Job Role: Customer Success Intern
Job Type: Internship
Education Required: Bachelor’s degree in computer science, electronics, communications or related field, MBA or equivalent degree
Skills Required: Excellent communication, presentation, and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Strong analytical, problem-solving, and decision-making skills.
Job Location: Bengaluru
Role and Responsibilities:
- Support senior team members by pulling the necessary information required to deliver customer-facing engagements.
- Implement strategies to ensure customers receive rapid and proactive knowledge and support.
- Continuously improve processes and contribute to growth by creating and updating content, playbooks, and processes.
- Develop processes and relationships to increase customer retention and loyalty, ultimately increasing renewal rates.
- Monitor health scores, satisfaction levels, and customer engagement.
- Maintain and update data in customer success management software.
- Deliver customer-facing engagements.
Required Skills and Qualifications:
- Bachelor’s degree in computer science, electronics, communications, or related field.
- MBA or equivalent degree in business, management, or marketing.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical, problem-solving, and decision-making skills.
- Certifications, Knowledge, and Experience
- Any certifications, knowledge, or experience in networking technologies, routers, switches, subscriber management, or related domains would be a plus.
- Familiarity with CRM, ticketing, chat, and email tools and platforms.
- Knowledge of best practices and trends in customer success and retention.
- Ability to pull data, analyze them, and make recommendations based on customer feedback and metrics.
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