Genpact Off Campus Drive 2024 for Process Associate in Hanamkonda
Genpact is hiring fresh graduates for the role of Process Associate at their Hanamkonda location. This position is open to candidates with a preference for those holding a B.Tech or any other technical or non-technical degree, especially if supplemented by a computer course, certification, or diploma. Freshers will have the opportunity to begin their careers in a leading global professional services firm, gaining valuable experience and skills in a supportive and dynamic environment.
Company Name: Genpact
Job Role: Process Associate
Education Required: Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
Experience Required: Freshers
Job Location: Hanamkonda
Role and Responsibilities:
- Respond to customer queries & issues in a timely manner.
- Provide solutions to the customer basis the available help articles and within the policies.
- Replicate customer issues and report necessary bugs/suggestions/ideas.
- Provide excellent services to the customers.
- Work closely with internal departments to provide the required information/support to the customer
- Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer.
- Responsible for showcasing a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
- Maintain a deep understanding of client processes and policies.
- Upskill to enhance the knowledge from time to time and offer support.
- Upsell existing and sell the relevant/next logical products to the new customers based on their business needs/nature of business.
Required Skills and Qualifications:
- Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
- Freshers are eligible.
- Effective probing skills and analyzing / understanding skills.
- Analytical skills with customer customer-centric approach .
- Excellent proficiency in written English and with a neutral English accent
- You should be able to work on a flexible schedule (including weekend shifts)