BNY Mellon is currently hiring for the position of Associate, Client Service Representative I. The role requires candidates to hold a Bachelor’s degree or an equivalent combination of education and experience. This opportunity is open to freshers, providing an excellent entry point into the financial services industry. The job locations for this position are in the cities of Pune and Chennai. As an Associate, Client Service Representative I at BNY Mellon, you will play a pivotal role in delivering high-quality client service, managing client relationships, and addressing inquiries. This position offers a unique chance for recent graduates to embark on a rewarding career in the financial sector with a globally recognized institution.
Company Name: BNY Mellon
Job Role: Associate, Client Service Representative I
Education Required: Bachelor’s degree or the equivalent combination of education and experience is required.
Experience Required: Freshers
Job location: Pune,Chennai
Role and Responsibilities:
- Applies expertise and judgement in providing quality, and occasionally complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
- Performs a variety of operational tasks in a product or functional area, including processing updates to client accounts or company records and interpreting and handling exceptions.
- Investigates and corrects errors in client accounts. Conducts independent analysis and policy interpretation.
- Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
- Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
- Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
- Accurately opens and updates accounts or company records. Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
- Provides product knowledge, market nuances and requirements and technical assistance, as necessary.
- May review and check work of other Client Processing Support staff and help resolve escalated issues. No direct reports.
- Provides guidance to less experienced Client Processing Support staff, as needed.
- Assist senior team members in the preparation of daily and monthly reporting deliverables.
- Responsible for the quality and completion of own work.
Required Skills and Qualification:
- Bachelor’s degree or the equivalent combination of education and experience is required.
- Motivation and interest in developing a career in financial services.
- Basic knowledge of Microsoft Office tools (proficiency in Excel and Outlook being an advantage).
- Proactive, focused attitude towards work and an ability to consistently meet deadlines.
- Client Service/Operations experience within financial services is strongly preferred.
- Corporate Trust background preferred.
- Finance/accounting, compliance/reporting, reconciliation background experience preferred.
- CLO/CDO/SOLVAS background preferred.
