BookMyShow is currently seeking candidates for the role of Customer Experience – Online Reputation Management. This position is open to any graduate with 1 to 2 years of experience. The job is located in Mumbai. As a part of the Customer Experience – Online Reputation Management team at BookMyShow, you will be responsible for managing the online reputation of the company and ensuring a positive experience for customers. This is an exciting opportunity for individuals with a passion for customer service and digital communication.
Company Name: Bookmyshow
Job Role: Customer Experience – Online Reputation Management
Education Required: Any Graduate
Experience Required: 1 – 2 years
Job Location: Mumbai
Role and Responsibilities:
- Monitor and respond to customer reviews, comments, and messages across various social media platforms.
- Engage with customers in a professional and timely manner, addressing their concerns and resolving any issues promptly.
- Reviewing all social media posts for accuracy and ensuring inappropriate content is removed.
- Staying informed on social media trends, innovations, and changes.
Required Skills and Qualifications:
- Minimum of 1- 2 years experience as a social media representative, or a similar role.
- An year of customer service experience would be beneficial.
- Excellent knowledge of social media best practices.
- Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.
- Working knowledge of social media tools.
- Good communication and writing skills.
- Ability to work independently in a fast-paced environment.Excellent communication skills in English
- Good customer service skills.
- Ready to work in rotational shifts.
