Bookmyshow is hiring for the Tech Support role at their Mumbai location, and is open to graduates from any field. This opportunity is ideal for freshers who are looking to start their careers in technical support. The position offers a chance to work with a leading company in the entertainment industry, providing essential support to users and gaining valuable experience in a dynamic environment.
Company Name: Bookmyshow
Job Role: Tech Support
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Mumbai
Roles and Responsibilities:
- Monitoring the Alert system, APM, Server’s health, DB Backup jobs, Web application status and CPU/ Memory Utilization of the microservices.
- Investigating the issue by analyzing the logs from various Log Management and other tools to resolve/ escalate the issues.
- Handle the incoming issues/ tickets via Email, Service Desk and JIRA.
- Taking ownership for Unresolved Issues/ Escalations/ RCA.
- Follow the standard procedures for escalation of unresolved issues to the appropriate internal teams to avoid the SLA breach concerning the severity.
- Coordinate with Internal teams, Business team, and Customer care team for issue status and resolution.
- Coordinate with 3rd party vendors.
- Identify common issue patterns & suggest process improvements.
- Setting up the alerts and creating a Run Book.
Required Skills and Qualifications:
- Strong knowledge of Log Analysis.
- Basic knowledge of Cloud Services.
- Basic knowledge of Monitoring Services.
- Good communication skills and proactiveness.
- Be service-oriented and customer-focused.
- Multitasking, Prioritizing, flexibility, and adaptability.
- Quickly understanding and Problem-solving skills.
- Team player.
- Willingness to learn new skills.
