Bosch, a renowned global technology company, is currently seeking qualified candidates for the position of Support Engineer in Coimbatore. Applicants must hold a Bachelor’s degree in Engineering (B.E/B.Tech) or a Master’s degree in Computer Applications (MCA). With a requirement of 1-3 years of experience, this role offers an excellent opportunity for individuals with a background in engineering or computer science to further their careers. As a Support Engineer at Bosch, you will play a vital role in providing technical assistance and solutions to customers, contributing to the company’s reputation for excellence in innovation and customer service.
Company Name: Bosch
Job Role: Support Engineer
Education Required: B.E/B.Tech/MCA
Experience Required: 1-3 Years of Experience
Job Location: Coimbatore
Role and Responsibilities:
- Addressing, Acknowledging, and Working on tickets reported by users received via JIRA / SMT.
- Work closely with the Operation team to resolve issues related to the application.
- Creating Problem tickets and coordinating with the development team to get the fix.
- Application monitoring through monitoring tools.
- Continuously analyze and implement service improvement initiatives (Automate routine tasks, process improvements, etc) for value realization.
Required Skills and Qualification:
- B.E/B.Tech/MCA.
- 1-3 Years of Experience.
- Support Model – 24*7.
- Hands-on experience on service desk tool (JIRA /SMT)
- Hands-on experience with Docker and Docker Swarm /Kubernetes, Open Shift.
- Good working knowledge of any one of the messaging platforms (MQ/Solace/Kafka)
- Good working knowledge of Linux/Unix environment.
- Hands-on Experience in Monitoring solutions like Grafana / NewRelic etc.
- Good knowledge of SQL and basic knowledge of databases.
- Excellent (written and verbal) communication skills and analytical skills are mandatory.
