Bread Financial is looking to hire fresh graduates for the position of Production Support Analyst 1 at their Bangalore location. The ideal candidate should have a bachelor’s degree in computer science. This entry-level role presents an excellent opportunity for recent graduates to begin their careers with a leading financial services company, where they will gain valuable experience in production support and develop their technical skills in a dynamic and supportive environment.
Company Name: Bread Financial
Job Role: Production Support Analyst 1
Education Required: Bachelor’s Degree in computer science
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities;
- Process Management: Understanding of production support process – ITIL. Coordinate system changes between System administrators, IT developers, and end users. Understand and apply escalation procedures to any issues and system outages, delays, etc. Manage team ticket queue and resolve in a timely manner. Maintaining records and writing reports.
- Communication: Good communication skills. Communicate with internal teams regarding issues, changes, etc. Provide scripted e-mail notifications and responses to clients and internal team members in a timely manner.
- Training & Client Support: Undergo onboarding training and should be able to complete change tickets / monitor the scheduled jobs. Participate in accurate and thorough shift turnover to provide accurate status of current production support job activity and any current issues, open or unresolved. Develop and maintain accurate technical and user documentation. Work weekends and / or nights as required.
Required Skills and Qualifications:
- Bachelor’s Degree in computer science or engineering or equivalent technical training and experience.
- Knowledge of operations background.
- Knowledge of TWS/Control-M, UNIX scripting, Database systems, and fundamentals of Microsoft Azure cloud.
- Knowledge, Skills, and Abilities.
- Unix/Linux Commands and minimum Shell Scripting.
- Structured Query Language (SQL).
- Knowledge of Scheduling Tools Like Control-M etc.
- Ticketing tools – ServiceNow, Tessara, etc.
