BT Group is currently seeking passionate individuals for the role of Customer Service Support Advisor at their Gurugram location. This position offers an excellent opportunity for fresh graduates to kickstart their career in customer service. As a Customer Service Support Advisor at BT Group, candidates will be responsible for providing exceptional support to customers, addressing inquiries, and resolving issues effectively. While prior experience is not mandatory, applicants should hold a graduate degree in any field.
Company Name: BT Group
Job Role: Customer Service Support Advisor
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Gurugram
Role and Responsibilities:
- Assists in the implementation of specific Customer Service management plans under supervision.
- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group’s resource pool, within guidelines and with some supervision.
- Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
Required Skills and Qualification:
- Complaint Management.
- Information Management.
- Communication.
- Requirements Analysis.
- Continuous Improvement.
- Issue Resolution.
- Problem Solving.
- Billing.
- Time Management.
- Customer Relationship Management.
- Escalation Management.
- Technical Support.
- Decision Making.
- Growth Mindset.
- Stakeholder Management.
- Inclusive Leadership.
