BT Group, a leading global telecommunications company, is currently offering a promising opportunity for individuals looking to kickstart their career as a Trainee Business Service Support Advisor. This position is open to any graduate, making it an inclusive opportunity for individuals from diverse academic backgrounds. BT Group values fresh talent and is actively seeking enthusiastic and dedicated individuals with no prior work experience. The job location for this role is in the bustling city of Gurugram, providing a dynamic environment for professional growth and development. As a Trainee Business Service Support Advisor at BT Group, you will have the chance to learn and contribute to the company’s business services support operations.
Company Name: BT Group
Job Role: Trainee Business Service Support Advisor
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Gurugram
Role and Responsibilities:
- Assists in creating value-based relationships with customers to optimize customer service whilst leveraging the BT Group’s resource pool, within guidelines and under full supervision.
- Gathers customer information performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
- Participates in the continuous improvement activities to improve the customer service team processes.
Required Skills:
- Complaint Management.
- Information Management.
- Communication.
- Requirements Analysis.
- Continuous Improvement.
- Issue Resolution.
- Problem Solving.
- Billing.
- Time Management.
- Customer Relationship Management.
- Escalation Management.
- Technical Support.
- Decision Making.
- Growth Mindset.
- Stakeholder Management.
- Inclusive Leadership.
