Citi is currently seeking candidates for the position of Ops Support Associate – Officer in Pune. This role presents an excellent opportunity for individuals with a Graduation or Bachelor’s degree, as it is mandatory for the position. With 0-3 years of experience required, this role caters to a wide range of candidates, including fresh graduates and those with some prior experience. As an Ops Support Associate at Citi, you will be responsible for providing operational support and ensuring the smooth functioning of various processes. This position offers a dynamic work environment where you can learn and grow professionally while contributing to the success of Citi’s operations in Pune.
Company Name: Citi
Job Role: Ops Support Associate – Officer
Education Required: Graduation/ Bachelor’s degree mandatory
Experience Required: 0 – 3 years
Job Location: Pune
Role and Responsibilities:
- Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures.
- Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain the workflow of the department.
- Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow.
- Interact with internal departments and external clients to resolve issues and concerns
- Monitor “In process,” work to meet business and quality standards.
- Assist in making decisions within established procedures that balance the needs of the employee, company, and customer.
- Support an expansive array of products and services and serve as the team subject matter expert.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Required Skills and Qualification:
- 0-3 years of experience, fresher are also welcome.
- Good understanding of retail banking operations, fraud analysis & dispute management experience is preferred.
- Good communication.
- Proficient computer skills.
- Ability to adapt to new technology quickly and seamlessly.
- Consistently demonstrates clear and concise written and verbal communication skills.
- Graduation/Bachelor’s degree mandatory.
