Citigroup is hiring for the position of Ops Support Associate – Officer at its Pune location. The company is seeking candidates with a graduation or bachelor’s degree and 0 to 2 years of relevant experience. This role offers an excellent opportunity for recent graduates or professionals with limited experience to work with a leading global financial institution. Those interested in building a career in operations support are encouraged to apply.
Company Name: Citigroup
Job Role: Ops Support Associate – Officer
Education Required: Graduation/ Bachelor’s degree
Experience Required: 0 – 2 years
Job Location: Pune
Roles and Responsibilities:
- Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures.
- Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department.
- Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow.
- Interact with internal departments and external clients to resolve issues and concerns.
- Monitor “In process,” work to meet business and quality standards.
- Assist in making decisions within established procedures that balance the needs of the employee, company, and customer.
- Support and expansive array of products and services and serve as the team subject matter expert.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Required Skills and Qualifications:
- 15 or 16 years of full time graduation in any stream, preferably from commerce and arts background.
- 0-2 years of maximum experience, preferably from Banking or customer service/Backend Operations of any industry type.
- Good understanding of retail banking operations, fraud analysis & dispute management experience preferred.
- Good communication.
- Proficient computer skills.
- Ability to adapt to new technology quickly and seamlessly.
- Consistently demonstrates clear and concise written and verbal communication skills.
- Graduation/Bachelor’s degree mandatory.
