Clinisys Off Campus Drive 2023: CliniSys Solutions Limited is conducting an off-campus drive in 2023 for the position of Associate Support Engineer. This full-time role falls under the category of Client Services, where the chosen candidate will have the opportunity to provide valuable assistance to clients. The role requires a Bachelor’s Degree and is tailored for individuals with less than 2 years of experience, making it an excellent starting point for those entering the field. The job is based in the vibrant city of Kolkata, offering an exciting environment for professional growth and development within the reputable CliniSys organization.
Company Name: CliniSys Solutions Limited
Job Role: Associate Support Engineer
Job Type: Full Time
Job Category: Client Services
Required Education: Bachelor’s Degree
Required Experience: Less than 2 years
Job Location: Kolkata
Clinisys Off Campus 2023 Essential Functions
Receives and responds to incoming client request via telephone, web, chat, and email.
Identifies, assesses criticality, and prioritizes resolution of all new and existing issues.
Researches, manages and documents issues and documents resolutions while effectively communicating status and partnering with the client.
Maintains high Client Satisfaction (Net Promoter) Scores.
Stays current with product and industry updates and changes.
Identifies need to escalate complex or risk issues to appropriate senior staff.
Continually learns and expands knowledge of Clinisys applications, environments, and systems.
Creates and references knowledgebase articles.
Follows established case management best practices and the Clinisys quality management system and regulatory standards including effective management of Protected Health Information.
On-call/holiday rotation(s) required.
All other duties and responsibilities as assigned.
Skills needed to be successful for Clinisys Off Campus Recruitment
- Excellent analytical and problem-solving skills
- Excellent interpersonal and professional communication skills
- Strong time management and organizational skills
- Ability to understand and articulate technical concepts and derive solutions
- Ability to deal with complex and challenging client issues
- Demonstrated ability resolving complex customer issues
Clinisys Off Campus 2023 Required Experience & Education
- High School Diploma
- 0-2 years’ experience with a technical aptitude in one of these areas:
- Healthcare technology
- Healthcare
- Technology
- Client support
- Environmental Laboratory
Preferred Experience & Education for Clinisys Off Campus Drive
- College course work or certification in related field
- Prior experience providing support to customers in highly technical environments
- Technical certifications and/or training: Examples:
- Reading, interpreting, and troubleshooting HL7 messages
- Networking
- Database administration
- Java
- Microsoft technologies
- Crystal Reports development
- Productivity tools such as word processing and spreadsheet applications
- Experience supporting enterprise operating systems
- Proficient typing skills
