Cognizant, a global leader in information technology and consulting, is currently seeking talented individuals for the role of Engineer Trainee in the Service Desk domain. This opportunity is specifically targeted at the 2023 batch of B.E/B.Tech graduates from any branch, highlighting Cognizant’s commitment to fostering a diverse workforce. As a company dedicated to innovation, Cognizant is welcoming fresh talent, with no prior experience required for this position. The job locations include the bustling cities of Bengaluru, Chennai, and Kolkata, providing aspiring engineers the chance to work in dynamic environments at the forefront of technology.
Company Name: Cognizant
Job Role: Engineer Trainee(2023 batch) for Service Desk
Education Required: 2023 Batch of B.E/B.Tech of any branch (UG full time degree).
Experience Required: Fresher
Job Location: Bengaluru, Chennai, Kolkata
Role and Responsibilities:
- Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
- Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.
- Associate should be client focused and able to work with users from different communities and cultures across the globe.
- Ability to have flawless communication (verbal and written) with our clients and possess sound technical knowledge.
- Work in shifts and work from office.
Required Skills and Qualification:
- 2023 Batch of B.E/B.Tech of any branch (UG full time degree).
- Candidates having 50 % in X, XII or Diploma, UG.
- Open to Indian nationals only.
- Being flexible to any work locations, shift timing, technology.
- The final Cognizant onboarding would be subject to satisfactory background verification.
