Cognizant is offering an exciting opportunity for fresh graduates to join their team in Hyderabad as a Process Executive – Voice. This role is open to candidates from any educational background who have recently completed their graduation.
Company Name: Cognizant
Job Role: Process Executive – Voice
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Hyderabad
Roles and Responsibilities:
- Excellent knowledge and understanding in customer service.
- Analyze and process transactions accurately & on time.
- Document all transactions completed in a day.
- Make significant contribution towards collecting metrics on processes
- Maintain positive and cooperative working relationships with all.
- Collaborate with the team to achieve common goals.
- Communicate with internal and external customers to resolve issues, questions and concerns swiftly.
- Keep up-grading his/ her skills as per the requirement and should be ready to shoulder new/additional responsibilities assigned to them.
Required Skills and Qualifications:
- Minimum qualification – Graduate in any discipline.
- Excellent communication skills and strong command over English language/ language off support in the region.
- Excellent Customer Service Skills.
- Willing to work in a shift-based work schedule.
- Excellent Analytical ability, Logical approach towards problem solving.
