Concentrix is seeking enthusiastic Associates for their Real-Time Management team in Bangalore. Aspiring candidates should hold a graduate degree in any field and no prior experience is necessary, making this opportunity perfect for freshers eager to embark on their professional journey. Based in the bustling city of Bangalore, this role offers a dynamic environment where individuals can develop and hone their skills while contributing to real-time operations.
Company Name: Concentrix
Job Role: Associate, Real-Time Management
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc.
- Work closely with the client to address schedule changes/concerns.
- Track & report -system issues, Station IDs, Agent behavior (report habitually short calls, excessive aux usage, etc..), Overall staffing performance (staff vs required, service metrics, attendance, etc)
- Monitor real-time adherence using tools available, IEX, CMS, WFM, etc.
- Update schedules as needed and adjust Breaks/Lunches for better performance.
- Participate in relevant meetings.
- Provide input to stakeholders and drive labor management
- Interact with Client Command Centers, Work Force Management Groups, and Technology & Network Services Teams.
- Handle CNX Internal Customers.
Required Skills and Qualifications:
- Work closely with operations management to maintain the level of efficacy our clients are expecting. SL, OCC, Line Adherence, etc.
- Work closely with the client to address schedule changes/concern.
- Track & report -system issues, Station IDs, Agent behavior (report habitually short calls, excessive aux usage, etc..), Overall staffing performance (staff vs required, service metrics, attendance, etc)
- Monitor real-time adherence using tools available, IEX, CMS, WFM, etc.
- Update schedules as needed and adjust Breaks/Lunches for better performance.
- Participate in relevant meetings.
- Provide input to stakeholders and drive labor management.
- Interact with Client Command Centers, Work Force Management Groups, and Technology & Network Services Teams.
- Handle CNX Internal Customers.
- Graduate / Post Graduate.
