Concentrix is recruiting freshers for the position of Representative, Operations at their Bangalore office. This opportunity is available to both graduates and undergraduates, making it an ideal starting point for those new to the professional world and eager to gain experience in a dynamic work environment.
Company Name: Concentrix
Job Role: Representative, Operations
Education Required: Graduate / Undergraduate
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- The Representative Customer Service / Technical Support position interfaces with customers via inbound and/or outbound calls, Emails / Chats, or through the Internet depending upon client requirements.
- This position provides customer service support / Technical Support and resolution of routine problems regarding client’s products or services.
- Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’)
- Clarify customer requirements; probe for understanding, and use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services.
Required Skills and Qualifications:
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- Courteous with a strong customer service orientation.
- Strong computer navigation skills and PC Knowledge.
- Ability to effectively communicate, both written and verbally.
- Dependable with strong attention to detail.
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
- Tolerance for repetitive work in a fast-paced, high-production work environment.
- Ability to work as a team member, as well as independently.
- Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner.
- Ability to rotate shifts, as needed.
- Based on location and/or program, additional experience/skills may be required
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Demonstrate strong probing and problem-solving skills.
- Should be able to handle complex queries from customers and resolve them same independently.
