Cornerstone, a company at the forefront of innovation, is currently offering an enriching internship opportunity for the role of Support Operations Intern. This internship, open to any graduate, provides a platform for individuals to gain hands-on experience in support operations. The ideal candidate for this role possesses high organizational skills and meticulous attention to detail, key attributes necessary for success in support operations. Familiarity with customer service management software, particularly Salesforce, is considered a plus. Additionally, individuals with prior experience in customer service or technical support are encouraged to apply. The internship is based in the vibrant city of Pune, known for its thriving tech community.
Company Name: Cornerstone
Job Role: Support Operations-Intern
Job type: Internship
Education Required: Any Graduate
Skills Required: High organizational skills and attention to detail
Experience with customer service management software (Salesforce a plus)
Customer Service or Technical Support experience
Job Location: Pune
Role and Responsibilities:
- Monitor case escalation inbox and provide email acknowledgment responses to internal requestors.
- Review case escalation email requests and ensure the required information is provided. If not, request appropriate details.
- Create a case escalation in Salesforce CRM.
- Ensure proper ownership and action is taken on case escalations.
- Perform basic reporting on the volume and quality of case escalation requests.
Required Skills and Qualification:
- Technical aptitude and willingness to learn.
- High organizational skills and attention to detail.
- Experience with customer service management software (Salesforce a plus)
- Customer Service or Technical Support experience.
- Proficient with Microsoft Office applications.
