Cyient is seeking fresh graduates to join their team as Executive Tech Support in Hyderabad. This role is open to candidates from any academic background, making it an excellent opportunity for those just starting their careers. As an Executive Tech Support, new hires will be responsible for providing technical assistance and support, troubleshooting issues, and ensuring customer satisfaction.
Company Name: Cyient
Job Role: Executive Tech support
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Hyderabad
Role and Responsibilities:
- Apply knowledge of the client’s processes and systems to independently manage a customers order throughout its life cycle, whilst keeping the customer informed of progress through call & message channels.
- Coordinate with supply chain department to initiate dispatch of devices in a timely manner and ensure activation of these devices prior to delivery at the customers premises.
- Demonstrate strong verbal communication skills when contacting customers about expected delivery times, changes to delivery schedules and following up on device returns.
- Ability to flex across multiple areas of the order management process in response to changes in demand and manage multiple queues concurrently to ensure orders are processed in a timely manner.
- Utilise documented processes and work instructions to efficiently navigate across multiple Telstra systems whilst processing orders, identifying, and communicating opportunities to enhance processes and procedures where applicable.
- Successfully complete of all mandatory learning and training to maintain and apply the necessary skills and knowledge required to provide current information and accurate advice to customers in line with legal & regulatory requirements.
Required Skills and Qualifications:
- Strong written and verbal communication skills.
- Ability to work autonomously – Highly self-disciplined.
- Some level of previous call centre or customer management experience is highly desirable.
- Effective and efficient use of all relevant systems to access information and provide relevant solution for the customer.
- Excellent time management skills with ability to meet respective performance measures.
- Tech savvy and ability to navigate through multiple systems and applications.
- Troubleshooting skills in managing and resolving customer issues and queries succinctly.
- Have the ability to multitask while on the phone with customers.
- Note capturing and typing skills.
