Deloitte is currently inviting applications for the position of Analyst/Sr. Analyst – Network Support in Hyderabad. This role calls for individuals with a strong educational background, requiring a Bachelor’s degree in computer science, information technology, or a related field, or an equivalent combination of education and work experience. Deloitte values practical experience, and candidates with 1-5 years of relevant experience are encouraged to apply. As an Analyst/Sr. Analyst in Network Support, successful candidates will contribute to the robust IT infrastructure of Deloitte.
Company Name: Deloitte
Job Role: Analyst/Sr. Analyst – Network Support
Education Required: Bachelor’s degree in computer science, information technology, or a related field (or equivalent work experience).
Experience Required: 1-5 yrs
Job Location: Hyderabad
Role and Responsibilities:
- Responsible for proactively monitoring and handling problems related to Routers and switches in Deloitte Network.
- Troubleshoot circuits with local exchange and long-distance carriers.
- Escalate calls to vendor/principal whenever required.
- Troubleshooting and monitoring the LAN connectivity of the entire Deloitte network.
- Troubleshooting basic network issues on-site and escalating problems to the higher level of support, when required.
- Responsible for maintaining technical and operational documentation and training materials for installation and configuration activities.
- Monitor the network traffic and troubleshoot the networks in case of problems.
- Responsible for monitoring and configuring changes in the network to ensure the best possible application performance for the end-users.
- Monitor & resolve issues of WAN links for issues including Latency and Packet loss.
- Hands on experience in supporting & resolving Enterprise Cloud Networking related incidents/events.
- Knowledge of Cloud service providers and their offerings.
- Experience in ITSM modules including ServiceNow.
- Manage and troubleshoot the complex BGP and OSPF networks.
- Monitoring and troubleshooting of Core OSPF configuration over multiple network types.
Required Skills and Qualification:
- Strong knowledge of networking concepts including Switching and Routing.
- Experience in Cisco Enterprise Networking (Routing & Switching).
- Good understanding of dynamic routing protocols (OSPF, BGP) and the concepts of IPv6, Multicast, STP, VPC & TCP/IP, MPLS, VPLS, DNS, DHCP, AD, Cloud, Internet, MPLS, VPLS, E-LAN.
- Excellent communication skills and vendor management skills.
- Proactive and detail-oriented mindset, with a focus on continuous improvement and delivering high-quality results.
- Excellent communication skills, both written and verbal.
- Strong analytical and problem-solving skills.
- Good understanding of networking concepts, L1 – L7 protocols.
