Deloitte is looking for fresh graduates with a bachelor’s degree in Computer Science to join their team in Delhi as part of the Enabling Areas – Application Support for Qualtrics in the Information Technology department. In this role, you will be responsible for providing technical support and ensuring the smooth functioning of Qualtrics applications.
Company Name: Deloitte
Job Role: Enabling Areas – Application Support – Qualtrics – Information Technology
Education Required: Bachelor’s degree in Computer Science
Experience Required: Freshers
Job Location: Delhi
Role and Responsibilities:
- Provide prompt and effective technical support to end-users, addressing application-related issues and ensuring minimal downtime.
- Troubleshoot and diagnose software problems, log and track support requests, and escalate issues to the appropriate teams when necessary.
- Collaborate with the IT and development teams to resolve technical issues, implement updates, and perform system upgrades.
- Maintain a comprehensive understanding of the organization’s applications, their functionality, and their integration with other systems.
- Create and maintain documentation related to application support processes, troubleshooting procedures, and issue resolutions.
- Monitor system performance, identify and address potential problems, and implement preventive measures to ensure system stability.
- Assist in user training and education on application functionality, best practices, and usage guidelines.
- Participate in the testing and quality assurance of new software releases, patches, and updates.
Required Skills and Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Proficiency in HTML, CSS, and JavaScript, with the ability to customize survey interfaces and implement advanced features.
- Familiarity with database management systems and SQL.
- Proven experience in application management or related IT roles.
- In-depth knowledge of application deployment, maintenance, and troubleshooting.
- Familiarity with various programming languages, databases, and application frameworks.
- Familiarity with data analysis concepts, APIs, and SQL tools is a plus.
- Strong problem-solving and analytical skills.
- Excellent communication skills, both written and verbal, to interact effectively with end-users and technical teams.
- Ability to work under pressure and handle multiple priorities effectively.
- Attention to detail, organizational skills, and the ability to manage multiple tasks simultaneously.
