Dentsu is actively seeking candidates for the role of System Support Manager PCM in Mumbai, extending a warm invitation to fresh graduates. This position is open to any graduate, showcasing Dentsu’s commitment to inclusivity and providing opportunities for individuals with diverse educational backgrounds. As a System Support Manager PCM, candidates will play a pivotal role in ensuring the smooth operation and support of systems within the company. This opportunity in Mumbai is specifically tailored for freshers, reflecting Dentsu’s dedication to cultivating and harnessing new talent in the dynamic field of system support.
Company Name: Dentsu
Job Role: System Support Manager PCM
Education Required: Any Graduate
Experience Required: Fresher
Job Location: Mumbai
Role and Responsibilities:
- Knowledge base manager.
- Trend + productivity analytics – Deep dive into client requests to generate insights & suggestions to optimize day to day processes.
- Customer feedback co-ordination.
- System + IT relationship owner.
- Operational excellence and quality assurance.
- Strategic direction & Client consultation.
- Oversee Bulk SOP/EOP updates.
- Generation of Content Syndication exports.
- Troubleshooting.
- Handling translation logs.
- Workload management and prioritization.
Required Skills and Qualification:
- Drive to learn, create and innovate.
- Management experience.
- Collaborative and team spirit.
- Very organized, attention to detail, is able to work independently and with little supervision.
- Strong communication skills.
- Inquisitive with an analytical mindset.
- Project and team management experience.
- Excellent Troubleshooting skills.
- Experience with BMECat, Excel and Trade Brochure will be added advantage.
- Experience of client facing roles working with global accounts and international stakeholders.
- Knowledge on tools like SAL, STEP, ETL Portal, BMECat, Excel and Trade Brochure.
- Excellent communication skills.
