E2open, a leading provider of supply chain management software solutions, is currently seeking qualified candidates for the position of Support Engineer in Bengaluru. The role requires candidates to possess a Bachelor’s degree in computer science, information technology, or a related field, or an equivalent qualification. With an experience range of 1 to 4 years, E2open is looking for individuals who can bring a combination of technical expertise and problem-solving skills to the table. As a Support Engineer at E2open, successful candidates will play a vital role in assisting clients with technical issues and providing timely resolutions to ensure the smooth operation of the company’s software solutions.
Company Name: E2open
Job Role: Support Engineer
Education Required: Bachelor’s degree in computer science /Information Technology or equivalent.
Experience Required: 1 to 4 years
Job Location: Bengaluru
Role and Responsibilities:
- Take ownership of technical issues reported and see problems through to resolution.
- Actively identify incidents and manage the incident resolution process to provide service recovery.
- Diagnose, investigate, and identify solutions and/or alternatives to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to appropriate cross-functional teams.
- Provide prompt and accurate responses to customers and guide users with simple, step-by-step instructions.
- Document knowledge in the form of knowledge base tech notes and articles.
- Liaison between cross-functional team and customer.
- Build sustainable relationships and engage customers by going the extra mile.
- Keep records of customer interactions, recording details of inquiries, comments, and complaints, as well as actions taken.
- Ensure KPIs are met consistently to achieve customer experience excellence.
- Ensure escalation and production support processes are followed.
- Plan and deploy E2open standard solutions to the Company’s hosting infrastructure.
Required Skills and Qualification:
- Bachelor’s degree in computer science /Information Technology or equivalent.
- Minimum 1 to 4 years of hands-on experience in SQL, Linux, and other programming languages.
- Fundamental understanding of IT service management and the ITIL business process.
- Understanding of development methodologies, version control, and configuration management.
- Knowledge and experience with database technologies such as Oracle, SQL, and JDBC.
- Experience with JBoss/Tomcat or other web servers preferred.
- Experience at a global software or consulting firm is an asset.
- Logical approach and excellent problem-solving skills.
- Excellent interpersonal and communication skills.
- Must be able to work well both in a team environment and independently.
- Ability and willingness to learn new technologies, on own initiative.
