eClerx, a prominent company known for its expertise in data analytics, is currently seeking qualified individuals to join their team in the role of Analyst. The position requires candidates to have a high school diploma (HSC+ 3 years of diploma) or equivalent, though a bachelor’s degree in any field is highly desirable. This opportunity caters to both entry-level applicants and those with up to three years of experience. Situated in the bustling city of Pune, the job promises an environment conducive to professional growth and development. Interested candidates are encouraged to participate in the walk-in interviews scheduled from April 29th, 2024, to May 8th, 2024, between 11.00 AM and 4.00 PM.
Company Name: eClerx
Job Role: Analyst
Education Required: High school diploma (HSC+ 3 years of diploma) or equivalent required.
A bachelor’s degree in any field is preferred.
Experience Required: 0 – 3 years
Job Location: Pune
Walkin Date: 29 April 2024- 8th May 2024, 11.00 AM – 4.00 PM
Hiring Type: Walkin
Role and Responsibilities:
- Responding to incoming chats from customers in a professional and courteous manner.
- Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
- Proactively seeking opportunities to upsell and cross-sell products and services to customers.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company’s CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the company’s products and services, as well as industry trends and best practices.
Required Skills and Qualifications:
- Good written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a chat or online environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.
- High school diploma (HSC+ 3 years of diploma) or equivalent required.
- A bachelor’s degree in any field is preferred.
- Experienced (0-3 years)
Walkin Date and Venue:
Walkin Date: 29 April 2024- 8th May 2024, 11.00 AM – 4.00 PM.
Walkin Venue: Block 01, LG Floor, Phase-II, Quadron Business Park, Rajiv Gandhi Infotech Park, Hinjewadi, Pune – 411057.
