eClerx is conducting a walk-in drive for the position of Customer Care Executive at their Pune location. The role is open to candidates with a high school diploma or a bachelor’s degree and 0 to 3 years of experience. Walk-in interviews will take place from 20th September 2024 to 24th September 2024, between 12:00 PM and 4:00 PM.
Company Name: eClerx
Job Role: Customer Care Executive
Education Required: High school diploma or Bachelor’s degree
Experience Required: 0 – 3 years
Job Location: Pune
Walkin Date: 20th September 2024 – 24th September 2024, 12.00 PM – 4.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Answering incoming calls from customers in a professional and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs and concerns.
- Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company’s CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the company’s products and services, as well as industry trends and best practices.
Required Skills and Qualifications:
- Excellent verbal and written communication skills in English.
- High school diploma or equivalent required.
Walkin Date and Venue:
Walkin Date: 20th September 2024 – 24th September 2024, 12.00 PM – 4.00 PM
Walkin Venue: Block 01, 5th Floor, Phase-II, Quadron Business Park, Rajiv Gandhi Infotech Park, Hinjewadi, Pune – 411057.
