eClerx is conducting walk-in interviews for the role of Customer Care Executive at its Pune office. The company is looking for candidates with either a high school diploma or a bachelor’s degree, along with 0 to 3 years of experience. The walk-in interviews are scheduled from 29th September 2024 to 2nd October 2024, between 12:00 PM and 3:30 PM.
Company Name: eClerx
Job Role: Customer Care Executive
Education Required: High school diploma or Bachelor’s degree
Experience Required: 0 – 3 years
Job Location: Pune
Walkin Date: 29th September 2024 – 2nd October 2024, 12.00 PM – 3.30 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Answering incoming calls from customers in a professional and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their
- needs and concerns.
- Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company’s CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the company’s products and services, as well as industry trends and best practices.
Required Skills and Qualifications:
- Excellent verbal and written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a call center environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- High school diploma or equivalent required.
- A bachelor’s degree in any field is preferred.
Walkin Date and Venue:
Walkin Date: 29th September 2024 – 2nd October 2024, 12.00 PM – 3.30 PM
Walkin Venue: Block 01, LG Floor, Phase-II, Quadron Business Park, Rajiv Gandhi Infotech Park, Hinjewadi, Pune – 411057.
