eClerx is conducting a walk-in drive for the role of Customer Support Analyst at their Pune location. This opportunity is open to candidates with 0 to 3 years of experience and a background in B.Ed, BFA, B.A, BCA, B.Com, B.Sc, or BHM. The walk-in interviews will be held from 26th August 2024 to 30th August 2024, between 11:00 AM and 6:00 PM.
Company Name: eClerx
Job Role: Customer Support Analyst
Education Required: B.Ed, BFA, B.A, BCA, B.Com, B.Sc, BHM
Experience Required: 0 – 3 years
Job Location: Pune
Walkin Date: 26th August 2024 – 30th August 2024, 11.00 AM – 6.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Answering incoming calls from customers in a professional and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs and concerns.
- Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company’s CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the company’s products and services, as well as industry trends and best practices.
Required Skills and Qualifications:
- Excellent verbal and written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a call center environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.
- Should have completed Graduation degree (marksheets and passing certificate mandatory).
Walkin Date and Venue:
Walkin Date: 26th August 2024 – 30th August 2024, 11.00 AM – 6.00 PM
Walkin Venue: eClerx Services, Embassy Quadron, Hinjewadi Phase 2, Pune.
