eClerx is inviting candidates to apply for the position of Customer Support Executive at their Pune office. This role is open to individuals with a high school diploma or a bachelor’s degree, with 0 to 2 years of experience. Walk-in interviews will be held from 22nd August to 24th August 2024, between 11:00 AM and 4:00 PM.
Company Name: eClerx
Job Role: Customer Support Executive
Education Required: High school diploma or Bachelor’s degree
Experience Required: 0 – 2 years
Job Location: Pune
Walkin Date: 22nd August 2024 – 24th August 2024, 11.00 AM – 4.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Responding to incoming chats from customers in a professional and courteous manner.
- Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
- Proactively seeking opportunities to upsell and cross-sell products and services to customers.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company’s CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the company’s products and services, as well as industry trends and best practices.
Required Skills and Qualifications:
- Excellent written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a chat or online environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.
- High school diploma or equivalent required.
- Bachelor’s degree in any field is preferred.
Walkin Date and Venue:
Walkin Date: 22nd August 2024 – 24th August 2024, 11.00 AM – 4.00 PM
Walkin Venue: Block 01, LG floor, Phase-II, Quadron Business Park, Rajiv Gandhi Infotech Park, Hinjewadi 2, Pune – 411057.
