eClerx is hosting a walk-in recruitment drive for the role of International Chat Process at their Navi Mumbai office. This opportunity is ideal for candidates with a Bachelor’s degree and 0 to 3 years of experience. If you’re eager to work in a global customer support environment, mark your calendar for the walk-in interviews scheduled on the 16th and 17th of August 2024, between 12:30 PM and 5:00 PM
Company Name: eClerx
Job Role: International Chat Process
Education Required: Bachelor’s degree
Experience Required: 0 – 3 years
Job Location: Navi Mumbai
Walkin Date: 16th August 2024 – 17th August 2024, 12.30 PM – 5.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Responding to incoming chats from customers in a professional and courteous manner.
- Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
- Proactively seeking opportunities to upsell and cross-sell products and services to customers.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company’s CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the company’s products and services, as well as industry trends and best practices.
Required Skills and Qualifications:
- Excellent written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a chat or online environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.
- Bachelor’s degree in any field is preferred.
Walkin Date and Venue:
Walkin Date: 16th August 2024 – 17th August 2024, 12.30 PM – 5.00 PM
Walkin Venue: eClerx Services Limited, Building No.11, 3rd Floor by Lift, Thane Belapur Road, airoli, Thane, Maharashtra, 400708, Navi Mumbai, Maharashtra, India.
