ElectricPe is currently offering an internship opportunity for the role of Tech Support Executive in Bangalore. This position requires candidates to hold a high school diploma or its equivalent while possessing a Bachelor’s degree in a related field is considered advantageous. The Tech Support Executive Intern will play a pivotal role in assisting customers, necessitating excellent communication skills both verbally and in writing. Proficiency in English, Hindi, and Kannada is required, with knowledge of additional languages being a plus. Familiarity with ElectricPe’s products and services is preferred, offering interns a chance to deepen their understanding of the company’s offerings while gaining practical experience in technical support.
Company Name: ElectricPe
Job Role: Tech Support Executive
Job Type: Internship
Education Required: High school diploma or equivalent; Bachelor’s degree in a related field is a plus
Skills Required: Excellent communication skills, both verbal and written
Fluent in English, Hindi and Kannada. Any other languages
Knowledge of the company’s products and services is preferred
Job Location: Bangalore
Role and Responsibilities:
- You are responsible for providing technical assistance and support to customers who are experiencing issues or grievances with our products or services.
- You are responsible for troubleshooting problems, providing solutions, and ensuring a high level of customer satisfaction. It will require effective communication and a strong understanding of our products and services.
- You should maintain in-depth knowledge of company products, services, and features and stay up-to-date with new product releases and updates to provide accurate information to customers.
- Communicate technical information in a clear and understandable manner to customers with varying levels of technical expertise and escalate unresolved issues to the appropriate teams as needed.
Required Skills and Qualification:
- High school diploma or equivalent; a Bachelor’s degree in a related field is a plus.
- Proven experience in a technical support role or a similar customer service role.
- Excellent communication skills, both verbal and written.
- Fluent in English, Hindi and Kannada. Any other languages.
- Knowledge of the company’s products and services is preferred.
